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How a Large Property Manager Eliminated Repeat Maintenance Issues and Vendor Overbilling
About
10 Stars Property Management is a large property management firm managing high-volume reactive maintenance workflows. The team oversees repairs, vendor scheduling, and billing reconciliation across a sizable, diverse portfolio of properties.
Focus
Maintenance, vendor accountability, and billing reconciliation
Portfolio
Multi-state operations
"Inspectr changed our process deeply enough to call it industry-changing. It solves problems at the beginning and end of every work order, keeps vendors accountable, and saves us from paying for work twice. This is the future."
Chant Karajian
Owner, 10 Stars Property Management
10 Star's Challenge
- —Teams wasted time digging through old work orders and vendor notes just to understand what had already been done
- —Vendors were able to rebill for recent or in-warranty work because prior service context wasn't surfaced automatically
- —Billing closeout was slow and error-prone, with missing history forcing manual verification and rework
Inspectr's Solution
- —Put full maintenance history directly in the workflow, removing the need to search across systems
- —Flagged repeat issues and warranty-covered work automatically before vendors were dispatched or paid
- —Delivered clean, defensible billing closeouts with complete context every time
Results & impact
1. Much Faster Maintenance Workflow
Teams no longer search across systems for work history or vendor notes, dramatically reducing response times and administrative overhead.
2. Fewer Repeat Issues
Automatic issue triage surfaced patterns instantly:
- —Repeat problems were flagged automatically
- —Teams adjusted diagnosis and vendor strategy before dispatch
3. Strong Vendor Accountability
Inspectr highlighted whether the same vendor had recently serviced the issue, if the new visit should fall under warranty, and prior findings and invoice details.
"A vendor attempted to charge for a second pest-control visit just two weeks after the first. Inspectr flagged the prior service, the team challenged the invoice, and the vendor withdrew it immediately."
4. Faster, More Accurate Billing
Billing received full historical context automatically without chasing down notes or files. This enabled faster verification, fewer errors, and cleaner, more defensible closeouts.
5. Standardized Processes Across Staff
Every work order followed the same clear, reliable workflow. This removed guesswork, reduced inconsistencies between team members, and helped prevent errors and missed details.
Why it matters
- ✓Fewer repeat issues and callbacks
- ✓Less money lost to missed warranties or overbilling
- ✓Consistent decisions across teams and properties