SLA Analysis

Measure and monitor operations against your service level agreements.

If your portfolio operates under defined SLAs — such as response times, completion windows, or priority-based targets — the SLA Analysis view applies those standards to your actual work order data. It uses the same underlying performance engine as the broader portfolio view, with your operational rules layered on top.

Compliance Metrics

Navigate to Maintenance → SLA Analysis and drill into any property, site, or asset group to review compliance metrics such as:

• Attend SLA %
• Complete SLA %
• Single-Visit Resolution %
• No Repeat Issues %

Each metric shows met vs. missed counts across a configurable date range.

Performance Breakdown

The Performance Breakdown shows attend and complete rates across the SLA structure defined for your operation, including:

• Priority levels
• Response-time categories
• Completion-time categories
• Custom work order groupings

This helps teams see where performance is meeting target and where breakdowns are concentrated.

Analysis & Insights

The Analysis & Insights section surfaces AI-generated findings such as:

• What is driving SLA failures
• Which failure patterns are clustering together
• Where vendors, parts, or process delays are affecting performance
• Which work order types or operational patterns appear most often in missed-SLA cases

Each insight links back to the underlying work orders for review.